FREQUENTLY ASKED QUESTIONS

 

How long does it usually take for shipping?
It approximately takes 4-9 business days to ship your orders. We deliver to 48 US Contiguous States.


How to track my delivery?
We process orders in 1 - 2 business days. Once the order has been processed from warehouse, your order is scanned on the truck. By system, when an order is fulfilled, the tracking number will automatically be sent directly to your registered e-mail.


Do you ship your furniture assembled?
Most of our products are shipped in flat pack so they require some assembly. But we always make sure our furniture is easy and quick to assemble by providing clear manual guide in every box packaging and you can also view or download the pdf guide on every product page.


How do I maintain my patio furniture?
Click this page for Care & Maintenance from Cambridge Casual


What are my payment options?
We accept payment using these Credit Cards: VISA, MasterCard, American Express, Discover, JCB and Diners Club.


What kind of warranty do you offer for the furniture?
To view our warranty for furniture by Cambridge Casual click here: Cambridge Casual Product Warranty


What is Cambridge Casual return policy?
For new items purchased directly from cambridge-casual.com, you may return within 30 days of delivery for a refund of the cost of the product.
To qualify a refund :
• Items must be returned in their original shipping box along with any accessories & manuals, and must be in resalable condition.
• A copy of your purchase receipt must be included.
• You are responsible for return shipping - unless the order was fulfilled incorrectly by Cambridge Casual.
• We must receive the items at our warehouse within 30 days of the original delivery date.
Please email to info@cambridge-casual.com and mention your order number / purchase receipt for Return process.


Can I change my account information?
You can always revise, edit or delete your account information by clicking My Account icon at the top righthand corner.


Do you offer discount to the trade ?
Yes! We are open to build B2B cooperation with business owners, interior designers, architects, and home builders all over the United States. Please shoot us an email via info@cambridge-casual.com for more information.